Support

Need help with FingerLaserX? Email support@fl-x.cc — we answer in English and Traditional Chinese, as quickly as we can. To get a faster answer, tell us your device model, your operating system version, and your invite code (menu › REWARDS CENTER › INVITE FRIENDS), plus what you did right before the problem appeared.

Purchases

I paid but my coins never arrived

If a payment was still being processed when you closed the game, the purchase is delivered automatically the next time you start it — so try restarting first. If the coins are still missing, open STORE › TOP UP and tap RESTORE PURCHASES. If that does not help, email us and attach the receipt from Apple or Google.

How do I restore my purchases?

Open STORE › TOP UP and tap RESTORE PURCHASES, signed in with the same Apple Account or Google account you bought with. Permanent items such as 2X COINS and the STARTER PACK come back. Coin packs are consumable — they are spent the moment they are added to your balance, so there is nothing left to restore.

Can I get a refund?

Refunds are issued by the store that took your payment, not by us: on iOS through Apple's "Report a Problem" page, on Android through your order history in Google Play. If the problem is that a purchase never arrived, email us first — we can usually deliver it without you having to ask for a refund.

Ads and rewards

I watched an ad but got nothing

Daily coins arrive the moment the ad finishes playing. The bonus wheel takes one extra step: it opens once the ad closes, and the coins land when the spin ends. Closing the ad early, losing your connection part-way through, or force-quitting the game can interrupt either one. Try again on a stable connection; if it keeps happening, email us and say which reward it was.

The button stays on "Loading" and no ad appears

There is not always an ad available to show — it depends on the ad network and your region, and it can change from hour to hour. Watching ads is always optional: they only ever add coins — the bonus wheel after a run, and extra daily-coin claims on top of the free one you get each day. No level, weapon or feature is locked behind an ad.

How do I change my ad tracking choice?

On iOS: Settings › Privacy & Security › Tracking, then switch FingerLaserX off or on. On Android: Settings › Google › Ads. This only changes how relevant the ads are — it does not change how many you see.

Invites and gifts

How do invites work?

Everything about invites lives in the REWARDS CENTER, opened from the main menu, under INVITE FRIENDS: share your invite link, or let a friend scan its QR code. Opening the link on a phone with FingerLaserX installed brings up a claim prompt in the game — at any point, not only when they start playing — and once your friend confirms it they receive bonus coins straight away. Without the game installed, the link shows the store badges first. Your own reward becomes available once that friend has completed 5 missions: on Android you collect it from REFERRAL LIST; on iPhone and iPad it is added automatically the next time you open the Rewards Center. You can earn from up to 3 friends.

My invite or gift was refused

You can accept only one invite: a second one is refused after you have claimed one, and you cannot claim your own. Promotional gifts work differently — you may claim as many different ones as you are given, but each only once, only one per campaign, and only before it expires.

My friend played but I never got the reward

The reward unlocks only after your friend completes 5 missions, and their progress has to reach our servers — if they have been playing offline, it syncs the next time they play with a connection. Check REFERRAL LIST in the REWARDS CENTER to see where each friend stands.

Your game

Will my progress survive a new phone or a reinstall?

There is no cloud save and no account to sign into — your progress rides your phone's own backup. Restoring an iCloud or Google backup onto a new phone, or transferring device to device, brings your coins, missions and unlocks with it on both platforms.

Your invite code is the exception: it belongs to an anonymous account that cannot travel in a backup, so a new phone always means a new invite code and an empty REFERRAL LIST. Coins you have already been paid stay in your balance. Deleting and reinstalling on the same phone differs by platform — on Android your progress is restored from the backup and your invite code changes, on iOS your invite code is kept but your progress is gone unless you restore from a backup. Purchases are tied to your store account and can be restored either way (see above).

How do I change the language?

Open SETTINGS from the main menu and tap the language row — it shows the language you are playing in (or AUTO), and each tap switches to the next one.

Privacy and your data

FingerLaserX does not ask you to create an account: no name, no email address, no password. What we collect and why is described in our Privacy Policy. To ask what data is associated with your play, or to have it deleted, email support@fl-x.cc and include your invite code — without it we have no way to find your record.

Reporting a bug

Send us the details listed at the top of this page, plus whether the problem happens every time. A screenshot or a short screen recording is worth several paragraphs. Crashes are reported to us automatically, but knowing what you were doing is what makes them fixable.