Support

Need help with FingerLaserX? Email support@fl-x.cc — we answer in English and Traditional Chinese, as quickly as we can. To get a faster answer, tell us your device model, your operating system version, and your invite code (menu › SHARE YOUR CODE), plus what you did right before the problem appeared.

Purchases

I paid but my coins never arrived

If a payment was still being processed when you closed the game, the purchase is delivered automatically the next time you start it — so try restarting first. If the coins are still missing, open STORE › TOP UP and tap RESTORE PURCHASES. If that does not help, email us and attach the receipt from Apple or Google.

How do I restore my purchases?

Open STORE › TOP UP and tap RESTORE PURCHASES, signed in with the same Apple Account or Google account you bought with. Permanent items such as 2X COINS and the STARTER PACK come back. Coin packs are consumable — they are spent the moment they are added to your balance, so there is nothing left to restore.

Can I get a refund?

Refunds are issued by the store that took your payment, not by us: on iOS through Apple's "Report a Problem" page, on Android through your order history in Google Play. If the problem is that a purchase never arrived, email us first — we can usually deliver it without you having to ask for a refund.

Ads and rewards

I watched an ad but got nothing

The reward is granted when the ad finishes playing. Closing the ad early, losing your connection part-way through, or force-quitting the game can interrupt it. Try again on a stable connection; if it keeps happening, email us and say which reward it was.

The button stays on "Loading" and no ad appears

There is not always an ad available to show — it depends on the ad network and your region, and it can change from hour to hour. Watching ads is always optional: they only ever add coins — the bonus wheel after a run, and extra daily-coin claims on top of the free one you get each day. No level, weapon or feature is locked behind an ad.

How do I change my ad tracking choice?

On iOS: Settings › Privacy & Security › Tracking, then switch FingerLaserX off or on. On Android: Settings › Google › Ads. This only changes how relevant the ads are — it does not change how many you see.

Invite codes

How do invites work?

Your friend enters your code when they start playing and receives bonus coins straight away. Your own reward becomes claimable once that friend has completed 5 missions — collect it from REFERRAL LIST in the menu — and you can earn from up to 3 friends. Your code is under SHARE YOUR CODE in the menu.

My code was rejected

An invite code can be redeemed once per player, ever: a second one is refused after you have used one, and you cannot enter your own. Promotional codes work differently — you may redeem as many different ones as you are given, but each code only once, only one code per campaign, and only before it expires.

My friend played but I never got the reward

The reward unlocks only after your friend completes 5 missions, and their progress has to reach our servers — if they have been playing offline, it syncs the next time they play with a connection. Check REFERRAL LIST in the menu to see where each friend stands.

Your game

Will my progress survive a new phone or a reinstall?

There is no cloud save and no account to sign into — your progress rides your phone's own backup. Restoring an iCloud or Google backup onto a new phone, or transferring device to device, brings your coins, missions and unlocks with it on both platforms.

Your invite code is the exception: it belongs to an anonymous account that cannot travel in a backup, so a new phone always means a new invite code and an empty REFERRAL LIST. Coins you have already been paid stay in your balance. Deleting and reinstalling on the same phone differs by platform — on Android your progress is restored from the backup and your invite code changes, on iOS your invite code is kept but your progress is gone unless you restore from a backup. Purchases are tied to your store account and can be restored either way (see above).

How do I change the language?

Open SETTINGS from the main menu and choose LANGUAGE.

Privacy and your data

FingerLaserX does not ask you to create an account: no name, no email address, no password. What we collect and why is described in our Privacy Policy. To ask what data is associated with your play, or to have it deleted, email support@fl-x.cc and include your invite code — without it we have no way to find your record.

Reporting a bug

Send us the details listed at the top of this page, plus whether the problem happens every time. A screenshot or a short screen recording is worth several paragraphs. Crashes are reported to us automatically, but knowing what you were doing is what makes them fixable.